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YKOOL! INTERNET SERVICES
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Tip of the week: Be Sure that your computer is free of virus and spyware as both can harm your computer and slow down the speed of your computer. Spyware and other program have program that run and not only slow down your speed but report back to the website they are from where and what you have been browsing. Viruses can cause both minor and major problem with the operation of your computer. Please click here for a free online anti-virus/Anti spyware program that you may use to perform virus scan on your devices.
FAQ
Posted on 8th September
1. How do I connect to YKOOL Wireless Services?
a. Insert a wireless network card (You will have to purchase one if it doesn't comes with your device)
b. Select "MADCITY-MDU" SSID from your available wireless network list.
c. Open a browser (e.g., Internet Explorer)
d. Enter your user name and password to log in to the service. You can sign up for an account by using your credit card or obtain an user name and password from your leasing office if internet service is included as part of your rent.
2. What do I need to access the service?
You will need two things to begin using YKOOL Internet Services. First, you will need a laptop or handheld with Wi-Fi 802.11b/g wireless capability. Your existing device may already have this capability built-in. If not, you can purchase a Wi-Fi 802.11b/g wireless networking card for most laptops and many handhelds from major electronics retailers or direct from the manufacturer. When your device is wireless-enabled, you will need to set your SSID (or network identifier) to 'madcitybroadband'. Refer to your wireless network card documentation for specific instructions on how to make this change.
Second, you will need a standard Internet-ready browser on any operating system. No additional software is required.
You do not need a wireless router to use YKOOL.
3. Where can I purchase a wireless ethernet card?
You can purchase a Wi-Fi 802.11b/g wireless networking card for most laptops and many handhelds from major electronics retailers or direct from the manufacturer.
4. I've heard WLANs being called "802.11b/g" and "Wi-Fi" networks. What does that mean?
It means that the WLAN network conforms to the industry standard applicable to WLANs, known by the technical "802.11b/g" name as well as the "Wi-Fi" name. The Mad City Broadband service is based on the 802.11b/g standard. Although this is a widely adopted industry standard, it will likely evolve to allow higher speeds and greater security in the future. You may learn more about 802.11b/g Wi-Fi at the Wireless Ethernet Compatibility Alliance web site found at www.weca.net.
5. Can the wireless signal penetrate concrete and steel? Will it affect the bandwidth?
Wireless transmitters are not the most precise devices and as such there is a certain amount of signal bleed between buildings. We have tried to reduce this as much as possible without compromising the quality of service.
6. I am using Intel ProSet/ Wireless device and cannot find Mad City Broadband in the available network list. What is wrong?
It has been reported that the Intel ProSet/ Wireless device requires downloading the latest driver. Please connect to the site below and find the appropriate driver:
7. How fast is the YKOOL service?
YKOOL has full T1 connection, which provides users with speeds of up to 1.5 Mbps. The Wi-Fi 802.11b/g technology allows for speeds up to 54 Mbps, but throughput is governed by the speed at which the device is connected.
8. What operating systems are currently compatible with the service?
YKOOL is not OS-specific, and will work with any operating system as long as there is a compatible, Internet-ready browser such as Internet Explorer or Netscape Navigator.
9. How do I know if my wireless network card is supported by YKOOL?
YKOOL is a Wi-Fi 802.11b/g network; therefore, any Wi-Fi certified wireless network card will work. Look for the Wi-Fi certification on the wireless network card before purchasing it.
10. Can I connect using a Macintosh computer?
Yes, YKOOL supports Macintosh users. Macs with AirPort cards installed usually require little or no configuration. You will need to set your AirPort card to select the Mad City Broadband network. Please send an email to support@madcitybroadband.com for specific instructions.
11. Can I connect using Smartphones devices such as Wi-Fi readied Palm and iPaq?
Yes, certain Palm and iPaq smartphone devices that support Wi-Fi 802.11b/g wireless technology and utilize a standard Internet-ready browser, such as the Tungsten C and iPaq 6315, are compatible with the Mad City Broadband network. Other Palm devices use a web browser that is incompatible with the Mad City Broadband network.
12.Can I use the YKOOL service outside or in my home?
Yes, we offer service coverage outside or in your home. The Mad City Broadband network is wireless LAN-based, therefore the service is intended to be used from any physical public location. Please click here to identify the existing service coverage area.
13. My card shows that I have an 11 or 54 Mbit connection, but I am not able to transfer as fast as that. What's wrong?
Bandwidth is shared between all users on the system. If usage is high, your available bandwidth will be reduced. If possible, you can move to a different wireless access point and try from there.
14. If there are too many users, will I be prevented from using the wireless network?
A pool of resources has been set aside large enough to accommodate users in the city of Madison. You will not be prevented from accessing the network because of too many users.